Refund Policy

Thank you for shopping at Kasreen, your premier online destination for exquisite jewelry. We strive to provide you with the highest quality products and excellent customer service. Please read our refund policy carefully to understand the guidelines and procedures for requesting a refund.

1. Eligibility for Refunds:
   We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may be eligible for a refund. To qualify for a refund, please ensure the following conditions are met:

   • Your refund request must be made within 14 days from the date of delivery.
   • The item(s) must be in their original condition, unworn, and undamaged.
   • All original tags, packaging, and accompanying documents must be included.
   • Personalized or custom-made items are generally not eligible for refunds unless there is a manufacturing defect or an error on our part.

2. Refund Process:
   To initiate a refund, please follow these steps:

   a. Contact Customer Support:
   Please contact our customer support team within the 14-day refund period. You can reach us through our designated channels, including email or the contact form on our website. Provide your order details and the reason for the refund request.

   b. Return the Item(s):
   After receiving confirmation from our customer support team, you will be provided with instructions on how to return the item(s). You are responsible for securely packaging the item(s) to ensure their safe return. We recommend using a trackable shipping method and purchasing insurance for the package.

   c. Inspection and Processing:
   Once we receive the returned item(s), our quality control team will carefully inspect them to ensure they meet the eligibility criteria mentioned earlier. If the item(s) pass the inspection, we will initiate the refund process.

   d. Refund Method:
   Refunds will be processed in the original form of payment used during the purchase. Please note that any shipping fees, customs duties, or taxes paid at the time of purchase will not be refunded.

3. Refund Timeframe:
   We aim to process refunds as quickly as possible. Once the refund is approved, you can expect to receive the refund within 5-10 business days, depending on your original payment method and financial institution. Please note that the processing time may vary and is subject to the policies of your banking institution.

4. Non-refundable Items:
   The following items are generally not eligible for refunds:

   • Earrings (for hygiene reasons), unless they are defective or damaged upon arrival.
   • Personalized or custom-made items, unless there is a manufacturing defect or an error on our part.
   • Items that are returned beyond the 14-day refund period.

5. Damaged or Defective Items:
   In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund, including any applicable shipping costs.

6. Contact Us:
   If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please don't hesitate to contact our customer support team. We are here to help and ensure your complete satisfaction.